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Wholesale Policies
All Better For Babies, Inc, Little Beetle and Tres Tria products, designs, patterns, branding and images are the property of Better For Babies, Inc and may not be duplicated.
Graphics & Text: General text and images used on our site (www.betterforbabies.com) is available for you to use in your own store and advertising. Most images have very large (high resolution) versions available on the site which you are free to grab and resize for your own needs. Images must be hosted on your own server. Should you need higher resolution images for print ads or otherwise, please let us know. We reserve the right to exclude modeled photos for advertising campaigns on occasion. Please do not copy images or text from other retailers.
Pricing: Advertised pricing is to be at MSRP or higher. Pricing with shipping should generally be within 5% of the retail price listed on our own site. This includes offers of free shipping. If you do offer free shipping on your website, please be sure your price reflects MSRP plus standard or standard discounted shipping. Please ask if you are uncertain.
Brick and Mortar and international retailers may charge higher prices to accommodate overhead, exchange rates, etc.
Shipping: We prefer to ship all domestic wholesale orders (including dropships) via UPS with insurance as we get excellent rates and are able to process claims quickly if your package becomes lost or damaged in transit. Please choose only UPS from the drop down box on the shipping page during checkout. Choosing otherwise will require us to run an additional charge on your card to cover the difference.
International orders may choose either UPS or USPS.
We reserve the right to substitute a different shipping method if circumstances necessitate.
Dropshipping: We allow dropships for existing customers who have purchased a variety of our products in the past. (For example, if you have never purchased a Tres Tria, for yourself or your store, we will not allow you to dropship that item.) This simply means that you will have a working knowledge of our products and are thus better able to answer consumer questions -- although we are always available to help! The minimum for a dropship order is $75 (cost before shipping, which must be via UPS if the order is domestic).
Co-ops: We do not allow co-ops. By this we are not speaking of B&M co-op stores. Please report a suspected or unauthorized retailer or co-op.
Auction sites: We do not allow our products to be sold at auction sites. Please report any suspected or unauthorized dealers who are doing so.
Wholesale Products: The products we manufacture and offer wholesale are a part of an ongoing commitment to offering a 100% organic cloth diapering solution. It is important you understand we encourage all our retailers to carry our entire line up as opposed to strictly wool or strictly diapers, etc. It is difficult to offer a 100% organic cloth diapering solution without all the necessary components. Our products sell much better together than they do separately as the environmentally conscious customers who purchase our organic cotton diapers want to use the same quality in a natural organic wool cover and vice versa. We trust you will keep this in mind before agreeing to sell our products and placing your initial order. If you only want to carry a portion of our wholesale diapering products, please speak to us about your plans/reasons before placing your first order.
Returning Wholesale Purchases: Returns or exchanges on wholesale purchases are possible within the first 30 days. Please discuss this with us first to obtain an RMA (Return Merchandise Authorization) number. If you have unwashed, unused, non-defective items you wish to return we will gladly accept them back for store credit/exchange. Should you prefer a refund to your credit card we will gladly do so minus a 15% restocking fee.
Minimum Initial Order: $500 (before shipping) Repeat Orders: $150 (before shipping) Dropship: $75 (before shipping)
Warranty
We hope you and your customers will love our products. If, however, you or one of your customers find an item to be defective or unsatisfactory please let us know at once. We will do everything we can to correct the matter.
Incorrect shipment If you receive incorrect items in your shipment or notice a discrepancy of any sort on your packing slip, please contact us within one week of receipt.
Exchanges We ask that you take care of non-defect related exchanges for your customer with your current inventory. We can not do single item exchanges which fall outside the scope of defects or repairs.
Repairs If your customer has washed and used an item which has encountered a defect within 30 days of purchase, please refer to the following guidelines to determine the most appropriate course of action.
If their item(s) were found to be defective after 30 days of purchase, please discuss their situation with us as repairs/replacements will be conducted on a case-by-case basis.
In cases where a customer finds (or develops) a snap, aplix, or sewing issue with one of our products, please let us know and we will send a postage-paid mailer to the customer for the item’s return to us for repair (for shipping within the U.S. However, we are unable to provide postage-paid mailers for international shipments. In such cases, we will need to sort out reimbursements and ask that you contact us in advance.) Our turn around time after receiving the item back is about 24-48 hours.
In cases when the defect is found before use, it may be best to issue a replacement right away. See below for how to take care of replacements.
Your initials_______Wholesale Agreement (cont'd)
Replacements In cases where there is an elastic issue we usually cannot do repairs. Please send us a photo and, if we cannot repair the item, we'll ask you to issue a replacement to your customers and allow us to credit your account for the cost of the replacement and any shipping fees (USPS first class, or your country’s lowest price equivalent).
If your customer has an unwashed and unused defective item, you may replace it with a duplicate from your inventory if available and we will issue a credit to your account. If you do not have the necessary item in stock, we will send a replacement to you or to your customer along with a postage-paid mailer for the return of the defective item.
For any issues not detailed above, or if you have questions regarding our policies, please contact lauren@betterforbabies.com before taking action.
We have these policies in place because we want to make sure that your customers turn to you for customer service. We absolutely stand behind the quality of all Little Beetles. We like to see our retailers have the knowledge and authority to do the same for their customers.
We are delighted that you have chosen to offer our Little Beetle products and Tres Tria to your customers. Please let us know how we can help.
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